SHIPPING & RETURNS
We’re partnered with UBX, Fed EX, and DHL to secure the best international shipping and Merchant for domestic shipping rate for you with carriers you know and trust.
Free shipping is offered to only customers in India.
In case you have questions regarding the shipment time please contact us at email@example.com.
Delivery of an order shall be completed when we deliver the products to the address detailed in your order and the products will be your responsibility from that time. You own the products once we have received payment in full, including all applicable delivery charges. If you prevent delivery of the products by, for example, failing to supply the courier or your local customs, tax office with necessary information or documentation, or failing to pay local customs, taxes or courier’s administration fees so your package is returned to Anjuman Brand Designs Pvt. Ltd., any resulting return postage or courier’s administration fees incurred will be deducted from the amount refunded to you in respect of that order.
Duties & Taxes
For Indian Customers products prices displayed are inclusive of all taxes and duties. For International Customer products are shipped on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import taxes / duties. As the recipient, you are liable to pay all import duties, custom duty, local Sales/Vat taxes and any other taxes levied by the country in which you are residing or you are importing the product to. Payment of these taxes/duties at the time of delivery is necessary to get the delivery of product from transport/courier agencies.
What is Your Return Policy?
We do not provide refund on any goods sold. Goods once sold can only be exchanged with a replacement or a store credit if it meets the prescribed and applicable terms and conditions. The store credit must be redeemed by 31st December 2017. The original shipping charges and duties will not be refunded.
We Goods are faulty only if they are delivered in a damaged condition or if the delivered items are not as per the order placed. Items that are prone to depreciate as a result of normal wear and tear are not considered to be faulty. If you choose to exchange a faulty item instead of obtaining a refund, please note that we don’t guarantee the replacement for the same product in the same size, if the same is not available in our stock wherever possible, we will offer to repair the faulty items subject to above mentioned condition. We make every effort to display the item as accurate as possible along with the colour, appearance, design and configuration of our products that appear on the Site. However, as computer monitors display and pixels varies, we cannot guarantee that your monitor's display is exactly same what our IT system displayed.
Please send the product(s) back to our below mentioned address through courier. Carma Creative Private Limited Plot No 136, Rider House Sector 44, Gurgaon 122003(HR) India
All returns are subject to verification by our team at Carma Creative Private Limited & Anjuman Brand Designs Pvt Ltd.
Eligible items must be returned within 10 days of the date the item was delivered, or as otherwise stated on the item return policy. Returned items must be unused, unworn, unwashed, undamaged and confirm to the terms and conditions. Please return items in their original condition, and packaging material in which the items were originally delivered including but not limited to: hangers, plastic wrap, hang tags, boxes, dust bags and gift boxes.
What is your return policy for rest of the world?
Currently, we don’t accept returns from countries other than India, but if your item arrives in a damaged condition or doesn’t correspond to product you have originally ordered, we will make every effort to remedy the situation. Please contact firstname.lastname@example.org or +91-9990224411 for more details.
Can I exchange/alter my item which was either customized or make to order?
We currently do not allow exchange for an item which was either a customized or make to order. In case you ordered the wrong size, we can offer (as per the prescribed terms and conditions) to alter it without a charge. However, shipping charges shall be charged. Please contact us at email@example.com for further assistance.
All alterations have a minimum lead-time of 15 days which may extend depending on the extent of alteration required. We take 4 days to confirm the possibility of alteration after receiving a request.
However, to-and-fro shipping and custom duty charges will have to be borne by the customer in case of alterations or exchange.