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In case you have questions regarding the shipment time please contact us at customer[email protected]

Delivery of an order shall be completed when we delivery the products to the address detailed in your order and the products will be you responsibility from that time. You won the projects once we have received payment in full, including all applicable delivery charges. If you prevent delivery of the products by, for example failing to supply the courier or your local customs, tax office with necessary information of documentation, on filling to pay local customs, taxes or courier's administration fees so your package is returned to Anjuman Brand Designs Private Limited, any resulting return postage or courier's administration fees incurred will be deducted from the amount refunded to you in respond of that order.

Duties & Taxes

For Indian Customers products prices displayed are inclusive of all taxes and duties. For international customers products are shipped on a DDU(Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import taxes/duties. As they recipients, you are liable to pay all imported duties, custom duty, local sales/VAT taxes and any other taxes levied by the country in which you are residing or you are importing the product to. Payment of these taxes/duties at the time of delivery is necessary to get the delivery of product from transport/courier agencies.

What is Your Return Policy?

We do not provide refund on any goods sold. Good once sold can only be exchanged with a replacement or a store credit if it meets the prescribed and applicable terms and conditions. The store credit must be redeemed by 31st December of each year. The original shipping charges and duties will not be refunded.

If Goods are faulty only if they are delivered in a damaged conditions or if the delivered items are not as per the order placed. Items that are prone to depreciate as a result of normal wear and tear are not considered to be faulty. If you choose to exchange a faulty item instead of obtaining a refund, please note that we don't guarantee the replacement for the same product in the same size, if the same is not available in our stock wherever possible, we will offer to repair the faulty items subject to about mentioned condition. We make every effort to display the item as accurate as possible along with the colour, appearance, design and configuration of our products that appear on the site. However, as computer monitors display and pixels varies, we cannot guarantee that your monitor's display is exactly same what our IT system displayed.

Please send the product(s) back to our below mentioned address through courier.
Anjuman Brand Designs Pvt. Ltd., F-26, Sector 8, Noida, Uttar Pradesh - 201301

Returns window

Eligible items must be returned within 10 days of the date the items was delivered, or as otherwise stated on the item returned policy. Returned items must be used, unworn, unwashed, undamaged and confirm to the terms and conditions. Please return items in their original conditions, and packaging material in which the items were originally delivered including but not limited to hangers, plastic wrap, hang tags, boxes, dust bags and gift boxes.

 

What is your return policy for rest of the world?

Currently, we don't accept returns other than India, but if your item arrives in the damaged condition or doesn't correspond to product you have originally ordered, we will make every effort to remedy the situation. Please contact [email protected] or +91-9810044628 for details.

Can I exchange/alter my item which was either customised or make to order?

We currently do not allow exchange for an item with was either a customised or make to order. In case you ordered the wrong size, we can offer (as per the prescribed terms and conditions) to alter it without a charge. However, shipping charges shall be charged. Please contact us at [email protected] for further assistance.

Alterations

All alterations have a minimum lead-time of 15 days which may extend depending on the extent of alteration required. We take 4 days to confirm the possibility of alteration after receiving a request. However, to-and-fro shipping and custom duty charges will have to be borne by customer in case of alterations or exchange.